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andrew.myrick@futurenet.com (Andrew Myrick)
2024-09-30 13:31:09
www.androidcentral.com
What you need to know
- Verizon customers have been experiencing issues for most of the morning.
- Currently, more than 100,000 outage reports have been filed with DownDetector.
- Verizon is aware of the outage and says that services have started to be restored.
- It has yet to provide any indication of when it will be fully resolved.
Starting around 10 a.m. ET, Verizon subscribers began reporting outages via Downdetector. It appears that affected users are unable to send texts, or make or receive phone calls, along with seeing their devices showing “Emergency Calls Only.”
Some took to social media to see if others were experiencing the same problems. According to Downdetector, the majority of the outage seems to be affecting those on the East Coast, including Washington D.C. and New York. However, the “heatmap” also shows issues in other regions of the country, extending out to the West Coast.
Although customers began reporting these problems at around 10 a.m., Verizon finally acknowledged the “issue” almost two hours later, stating that its engineers are “working quickly to identify and solve the issue.”
We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.September 30, 2024
Hours later, Verizon provided an update, stating that it is making progress on restoring its network. However, it seems that problems still remain, and the company says it will “continue to work around the clock to fully resolve this issue.”
Verizon engineers are making progress on our network issue and service has started to be restored. We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today. We continue to work around the clock to fully resolve this…September 30, 2024
At the time of this writing, Verizon has not yet provided an update as to when we can expect the problems to be fully resolved.
Additionally, while there were reports of similar problems with AT&T and T-Mobile customers, the former shared that it is “not experiencing a nationwide outage” and that its national network is operating normally.
“Down Detector is likely reflecting challenges our customers are having attempting to connect to users on another network,” which is clearly referencing Verizon’s ongoing outage.
Story is developing…
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