Siit raises $5M for its AI-powered service desk platform

Paris-based startup Siit SAS launched today with $5 million in funding to grow the adoption of its namesake service desk platform.

StageOne Ventures and Seventure Partners led the investment. According to Siit’s website, the cash infusion comes about three years after it raised a preseed round of undisclosed size. The company marked today’s funding milestone by making its platform, which has been in beta since 2022, generally available.

Siit’s platform is designed to help companies field technical support tickets from workers. Employees can use the software to request application licenses and other technology assets they need for their work. They can also ask for pointers on how to use those products, as well submit other types of tickets such as password reset requests.

The company says its platform also has applications outside the information technology department. A human resources team, for example, could process requests related to its employee onboarding and offboarding workflows. The regulatory compliance department can use Siit to field GDPR-related inquiries.

Siit allows workers to submit tickets through multiple channels including forms and Slack. After receiving a request, the platform uses artificial intelligence to automatically route it to the relevant administrator. A request to fix a malfunctioning router, for example, might be sent to the networking team. 

It can perform more complex tasks as well. If a user requests access to a sensitive database, the platform can not only forward the access request to the database’s administrator but also notify the cybersecurity team. Companies can configure which actions Siit should perform in response to a given support request through a built-in workflow editor.

For administrators, the platform provides shortcuts that speed up common tasks such as deleting unused application accounts. It can perform some simple tasks on its own using a built-in chatbot powered by large language models. The chatbot automatically answers technical support questions based on data in a company’s internal documents. 

Siit offers its core feature set alongside a set of analytics tools. According to the software maker, those tools track metrics such as the number of tickets submitted per month and the average amount of time it takes to process them. Companies can use this information to identify areas for improvement in their technical support workflows.

“Traditional service desks have long been a source of frustration for employees, with rigid processes and disconnected tools that lead to inefficiencies and lost productivity,” said Siit co-founder and Chief Executive Chalom Malka. “Our platform represents a significant shift in internal operations.”

Siit will use its seed round to develop new features for its platform with an emphasis on adding AI capabilities. In parallel, the company plans to accelerate go-to-market initiatives and hire more employees.

Image: Siit