SecretLab Titan Evo (2023 Review) – Overhyped Overpriced Overrated (Gaming Chair)

Update:
It's been over 30 days and Secretlab has yet to deliver to me the "barrier kit" that was supposed to resolve some of the noise issues.
I had to re-message them and after that they sent a package through DHL but asking me to pay Customs & Import Tax.
Naturally, I refused the package.
This has prompted Secretlabs to refuse to send me the barrier kit unless I pay the import and Customs fees, claiming they will reimburse me afterwards. Given how Secretlabs treats their costumers and their rigid policies I'm more than reluctant to trust them and I have refused. Thus, I still have a defective product.
While the story is getting more and more ridiculous they did deliver the rest of the warranty components they deemed as defective.

Update 2:

Secretlab has contacted me via a message in this comment section, insisting I pay the taxes and take possession of their "barrier kit".

I no longer have any interest in this product or in interacting with Secretlab and have put the chair up for sale on the used market. Hopefully I'll be able to sell it at a minimal loss and be done with this whole story.

Update 3 (approx. 4 months after the initial purchase)

Chair has developed another problem, it makes loud creaking noises coming from the lumbar support when you sit back in it unless you fully tension the lumbar.

Three people came and saw the chair but none wanted to buy it after testing it.

Update 4: Sold for 450euro. (Acquisition price was 530e)
Took around 5 months to sell but I still lost less than if I was to return it to Secretlabs.

I got the Titan 2020 .. the shipping was a joke.. over 5 weeks…
Same issue if i would send it back..
I can be happy.. mine is "without" problems here…
BUT its defently NOT a Premium Chair… its marketing and many wrong videos about "how good it is" … for sure its a bit better than a DX Racer Chair.. but it cost at least the double…
If you want a realy good chair you need to go into a Shop which sell Ergonomic office Chairs.. maybe they cost more than a secret Lab.. but you will never have problems like you showed in this Video.

That was 100% a return or something that was shipped to u it was definitely opened

Thank you for this video. I was seriously considering this chair, because I associated this brand with premium. However, as always, I looked for opinions and was shocked, every fifth person on truspilot rated the chair 1, and there are plenty of comments. I did not expect this from a premium brand. Your video also confirms the opinion about the hopeless support. Apparently, the brand is riding on its former reputation and is no longer interested in a quality product.

Bought the 2022 soft weave and it doesn’t stop spinning to either direction randomly. It’s the most frustrating issue, I’m sitting with my feet up and the chair starts spinning, I stand up and the chair still spins.

I am not sure now if I want it 😮

Thank you so so much. It is not worthed for over $500 US dollars.

these fake leather chairs are a no-go. If you use those chairs often the leather will crack and start to peel after 2 years usually and you have to get rid of the thing unless you want to find small parts everywhere in your house.

Hello,
I have a question about the lumbar support on the XL and the regular model and it's possibility to adjust it. 🙂
I am relatively tall (6'4 / 193 cm), I could easily take the Titan Evo XL, but I would prefer the "regular", because I have very narrow shoulders and the armrests on the XL are too far apart for me.
I measured.
How far up can the lumbar support be raised on the regular in comparison to the XL?
How many inches / cm can I raise to lumbar support higher on the XL, compared to the regular?
Do you understand what I mean?
I would appreciate a qualified answer.
Greetings,
Johannes

Appreciate you sir! Definitely not going to purchase from secret lab…no Ty to poor customer experience

I bought a Titan Evo (R, SoftWeave) a few days ago and… it's perfect no noise, no bad stitching, no quality issues. all the cushions are super comfy and I'm sure I would really like the armrests if I would use them.

I have Secret lab omega for 5 years and it still like new and I love it, before I was buying crappy chair every seccond year for half of the price. Seriosly the chair is really good. I'm considering buying seccond one as my GF keep taking my chair.

Can you share what desk you are using? I really like your setup, I got the same monitor and speakers as you but my desk has no space for the pc. Does the desk come with cable management?

I still don't know what to think of these chairs. I've heard good things and I've heard bad things. Honestly, minus the whole tilting mechanism being wonky, I probably would have never noticed the stitching and the lumps. As long as the chair is comfortable and didn't murder my back, like my POS office depot chair, I would probably be happy. I'm still considering this chair, though my other current options are the Secretlab Titan Evo, Razer Iskur v2, or spend almost 2 grand on a herman miller embody. I've heard you get what you pay for and like the Secretlab chairs, I've seen almost nothing but good things about each of those chair, but the closer you look into anything, even the chair that costs 2 grand, the more you find people that say that the product was not as good as they hoped. I think the return policy has me more worried than the actual quality of the product itself, and I live in the US. I think if it would cost me that much to return it, I'd probably just try to sell it off of craigslist or something or just suffer with it.

You just saved me AUD$813. I was literally just at the checkout and thought I'd do 1 last lap around the internet for some personal reviews before clicking the buy button. Thank you !

This is really strange, I've had my Omega for over 6 years now, and only now I'm starting to look at buying a titan, just because I'm not a big fan of the loose lumbar support cushion. I also have the secretlab corner desk just because their products are so great, i'm really surprised to see this and read all the comments confirming..

Thanks to your excellent review I didn't buy it I was seconds to buy it hehe.

It's so obvious that you wanted to give a bad review…

And FYI, I work in retail and when you return something in the European Union (not the same as Europe btw) you have to return everything, including the packaging. You don't need to keep it for 3 years, if you have to use your warranty, but if you are dissatisfied of course you must keep the packaging.

And you should have told us how much the other chair was.

I'm considering getting this chair on Alibaba. Is the black part of the chair (the trim) made of PU leather or is it cloth?

lol, who believes that secret labs contacted him in chat demanding he pay the taxes? What company would go to a youtube channel to do that? I haven't watched the video yet but will tell you this, I work for one of the biggest companies in the world and we use these. It took us months of begging to get a couple of them for one of our labs, but once we finally did and higher ups got to check them out… they started getting ordered site wide and even put it VIP conference rooms. Don't let a single video tell you what's up.

I got a titan evo too and the chair arm leather has fallen apart literally 4 times now, on both arms each time. They've replaced them every time without question despite them saying this sort of thing is wear and tear and not covered. It's a constant problem even with the newest models, and their no questions replacement seems to suggest they know it, it's probably why they have magnetic arm rests now. Also the cloth version at least is hard as a rock, a genuinely terrible chair. If you can afford a secretlabs chair you can afford a reasonably high end office chair, which will be a hundred times more comfortable because an office chair being comfortable literally increases performance, companies have a vested interest in making those chairs good.

people just buy it bec they see streamers use it.

morons.

You could have just said the chair you actually like is a Noble chair 🙂

Overpriced Junk. Frame is flimsy breaks easily. My 130lb wife broke off the arm. After 3 weeks and 64 emails they refused to honor my legit warranty claim. Bad company don't buy.

Dude my ass hurts after sitting on this chair..