Support Specialist

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Job title: Support Specialist

Company: Northern Lights Solar Solutions Inc

Job description: A Support Specialist is a professional responsible for providing technical and customer service support to users, ensuring that they can effectively use products, services, or systems. They troubleshoot issues, answer inquiries, and provide guidance on resolving problems, both remotely and in person. Support specialists may work in various industries, including IT, healthcare, finance, and consumer goods, and can specialize in specific areas such as hardware, software, network systems, or customer service.Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in-person.
Diagnose and troubleshoot technical issues related to products or services.
Provide solutions and step-by-step instructions for resolving problems.
Escalate complex issues to senior team members or other departments.
Document customer interactions and technical solutions in support databases.
Ensure that service level agreements (SLAs) are met and that customers are satisfied with the resolution.
Stay up to date with product updates, new features, and common technical issues.

Skills & Qualifications:

Strong communication skills, both written and verbal.
Proficiency in troubleshooting technical issues.
Familiarity with the tools and technologies used in the industry (e.g., CRM software, remote troubleshooting tools, etc.).
Patience and empathy for customers, with a problem-solving mindset.
Ability to work well under pressure and handle multiple inquiries at once.
A background in IT, computer science, or related fields may be required, depending on the role.

Education & Experience:

A high school diploma is typically required; a bachelor’s degree in a related field (e.g., Information Technology) may be preferred.
Experience in customer service or technical support is often a plus.

Job Posted by ApplicantPro

Expected salary: $24 – 30 per hour

Location: Pittsburgh, PA

Job date: Wed, 27 Nov 2024 23:42:04 GMT

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Tags: tech jobs