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Job title: IS Technical Support Specialist II
Company: University of Kentucky
Job description: Must be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on & off campus.
ShiftVariable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required.
Job SummaryThis position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog. Responsibilities include primary contact for customers to report incidents or make service requests.Internal Employee Being Considered
Skills / Knowledge / AbilitiesCustomer service, intermediate computer skills
Does this position have supervisory responsibilities? No
Preferred Education/ExperienceIT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued.
Expected salary: $19.18 – 30.68 per hour
Location: Lexington, KY
Job date: Sat, 08 Mar 2025 00:42:19 GMT
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