HPE Networking ERT

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Job title: HPE Networking ERT

Company: Hewlett Packard Enterprise

Job description: HPE Networking ERTThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Job Description:At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work. We are seeking a passionate and highly skilled L3 DCN Support Engineer to join our Global Support Delivery team.In this role, you will act as a trusted advisor and technical escalation point, helping our customers maximize the value of their networking investments. You will engage directly with enterprise customers and HPE teams to troubleshoot, resolve, and prevent critical network issues across complex data center environments.Responsibilities:

• Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP, EVPN, etc.).
• Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements.
• Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions.
• Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios.
• Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team.
• Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across HPE and our customers.
• Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability.
• Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations.

Education and Experience:

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• 5+ years of relevant technical experience in Data Center Networking.
• Previous experience in a Level 2/3 technical support or advanced escalation role.

Required Skills and Qualifications:

• Must have expertise in Data Center Networking technologies: VXLAN, MPBGP EVPN, OSPF, Nice to have, BGP, MPLS, STP, etc.
• Deep understanding of Layer 2/Layer 3 networking, SDN/NFV environments, and fabric-based architectures.
• Proficient in analyzing network packet captures, system logs, and advanced diagnostics.
• Hands-on experience with hardware/software platforms from Aruba, Cisco, Juniper, Arista, or similar.
• Strong communication and customer engagement skills, with the ability to work under pressure.
• Industry certifications strongly preferred: Aruba Certified Professional or Expert (ACSP/ACDX), CCNP/CCIE/ACI, JNCIP/JNCIE.

Preferred Qualifications:

• Experience with network automation (Python, Ansible, Terraform) is a plus.
• Knowledge of virtualization (VMware NSX, Hyper-V) and cloud networking (AWS, Azure) is advantageous.

#unitedstates #LI-HybridAdditional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let’s Stay Connected:Follow on Instagram to see the latest on people, culture and tech at HPE.#unitedstates#arubaJob: EngineeringJob Level: TCP_03States with Pay Range RequirementThe expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at .USD Annual Salary: $78,700.00 – $181,200.00Estimated job application period closure is June 30 2025. While this is the expected application time frame, there are many factors which may result in a change. If this position is still open beyond the anticipated closure time frame, it is likely HPE is still actively recruiting for this role and all qualified and interested candidates are encouraged to apply.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Expected salary: $78700 – 181200 per year

Location: Spring, TX

Job date: Sat, 03 May 2025 06:50:04 GMT

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