Senior Operations Support Engineer – USDS (Multiple Positions)

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Job title: Senior Operations Support Engineer – USDS (Multiple Positions)

Company: TikTok

Job description: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.Why Join Us
Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come.
By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.About the Team
Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems – you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!Responsibilities
Provide daily operational support for the suite of software/technology systems and services.
Deploy software on servers.
Monitor the health and performance of the systems/services and respond to incidents/alerts as they arise and update stakeholders on issue resolution.
Participate in 24/7 on-call rotation.
Develop and document day to day processes for team collaboration, learning and training purposes.
Apply configuration changes to applications and servers to support business initiatives.
Be innovative in automating the daily routine tasks.
Ensure the efficient operation and maintenance of production systems.Qualifications:Qualifications
Must have a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, or a related field, and 3 years of related work experience.Of the required experience, must have 3 years of experience in each of the following:
Providing technical and operational support, including 24/7 on-call support, in production environments;
Writing complex Unix commands and Shell Scripts for day-to-day troubleshooting and automation of potentially impacting issues;
Providing application support for servers, performing configuration changes and deploying servers in the application using tools including Jira, Confluence, Grafana, Docker, or ServiceNow;
Managing continuous delivery of software development and operation processes utilizing Docker, Kubernetes, Jira, and GIT;
Working with Oracle, SQL Server, Redis, MySQL or other equivalent databases; and
Conducting incident review, performing root cause analysis and following up to ensure proper fixes are deployed.Employer: TikTok U.S. Data Security Inc.
Type: Full time, 40 hours/week
Location: San Jose, CASalary Range: $145000 – $250000 per yearTo Apply, click the apply button below. Contact lpresumes@tiktokusds.com if you have difficulty submitting resume through the website.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.

Expected salary: $145000 – 250000 per year

Location: San Jose, CA

Job date: Sun, 11 May 2025 05:02:25 GMT

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