Spotify, Discord, Snapchat and more partially down

Google Cloud experienced outages today that led to disruptions for many online services. Reports of issues for Google products and others began around 11AM PT/2 PM ET. The company was able to restore function to its own apps, but several other businesses have continued to experience problems for some users.

In an update at 4:16PM ET, Google said, “We have identified the root cause and applied appropriate mitigations. Our infrastructure has recovered in all regions except us-central1. Google Cloud products that rely on the affected infrastructure are seeing recovery in multiple locations. Our engineers are aware of the customers still experiencing issues on us-central1 and multi-region/us and are actively working on full recovery. We do not have an ETA for full recovery.”

Spotify, Discord, Amazon Web Services, Snapchat, Etsy, UPS and OpenAI all informed users of disruptions or experienced a high volume of reports on DownDetector. Even the Pokemon Trading Card Game and Pokemon Go weren’t spared issues. Snapchat acknowledged the ongoing issues on its support page. OpenAI has also posted that users may have trouble logging in due to “issues affecting multiple external internet providers.”

At the time of writing, most services are returning to normal operation. Spotify’s main page loaded for our editors and reports of outages on DownDetector had fallen back to close to their baseline. Other platforms like Snapchat and Discord also seemed to be functioning. At 5PM ET, Google said that its products were coming back online across multiple regions and that it expected the recovery to be complete “in less than an hour.”

This story is developing.

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