Microsoft’s 19-hour Outlook outage exposes fragility in cloud infrastructure – Computerworld

“The escalating complexity of modern IT systems, particularly cloud-based services like Outlook and large-scale data storage solutions, is the culprit behind increasing system glitches and outages. This complexity is fueled by the sheer volume of data being generated, transmitted, and received daily, coupled with the implementation of sophisticated controls, policies, and AI-driven algorithms designed for data analysis” said Neil Shah, vice president at Counterpoint Research. This “data tsunami” inherently creates more opportunities for system vulnerabilities, often manifesting as configuration errors, distributed cloud issues, system overloads, or targeted cyberattacks.

High-stakes impact on critical sectors

Outages like these can trigger a cascade of disruptions, halting workflows, delaying decisions, and jeopardizing business outcomes. The stakes are especially high in sectors where timing and compliance are critical, such as finance, public infrastructure, and emergency services.

“In regulated sectors such as BFSI and healthcare, interruptions can compromise audit trails, delay critical communications, and jeopardize compliance with legal and reporting standards. The customer-facing impact is equally severe: service-level agreements (SLAs) may be breached, and real-time support or financial transactions could be disrupted. Such outages also pose reputational risks, as clients expect reliable, always-on communication,” added Rawat.

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