5 Proven Benefits of Contact Center Workforce Optimization
Corry Cummings 2024-09-05 23:55:47 www.techrepublic.com Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM ...
Corry Cummings 2024-09-05 23:55:47 www.techrepublic.com Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM ...
Allyssa Haygood-Taylor 2024-09-05 17:14:45 www.techrepublic.com Close CRM fast factsStarting price: $49 per monthOur star rating: 4/5Key features:API access.Mobile app.Workflow automations.100+ ...
Fiona Jackson 2024-09-05 08:00:40 www.techrepublic.com Robots are everywhere, from the assembly line of major factories to the vacuums cleaning the ...
Agatha Aviso 2024-09-03 18:06:59 www.techrepublic.com Merchant services are similar to payment processors, but their biggest advantage is the provision of ...
Luis Millares 2024-09-02 06:00:57 www.techrepublic.com In May 2024, the Internal Revenue Service urged entrepreneurs and small businesses in the U.S. ...
Allyssa Haygood-Taylor 2024-08-30 12:24:38 www.techrepublic.com Marketo’s fast factsStarting price: Contact for a quote.Key features:Engagement map.Digital advertising.Target account management.Lead segmentation.Predictive content.Multi-touch ...
Stephen Porritt 2024-08-29 18:01:54 www.techrepublic.com So, let’s help you find a cloud POS vendor that will align with your particular ...
Ben Abbott 2024-08-28 14:50:57 www.techrepublic.com New research shows that the APAC region is poised to set the pace for the ...
Kara Sherrer 2024-08-27 18:00:57 www.techrepublic.com Wrike and Smartsheet are two of the most popular project management software options available today. ...
Fiona Jackson 2024-08-23 10:15:30 www.techrepublic.com Apple has unveiled major changes to iOS 18 and iPadOS 18 in the E.U. as ...
Corry Cummings 2024-08-22 09:15:02 www.techrepublic.com At first glance, PBX and VoIP seem like two very different types of phone systems. ...
Corry Cummings 2024-08-21 08:18:11 www.techrepublic.com You’re busy, your customers are busy, and your team is busy. Strong call routing ensures ...
Luis Millares 2024-08-19 06:28:16 www.techrepublic.com CyberGhost and ExpressVPN are two providers with some of the largest server networks in VPNs ...
Corry Cummings 2024-08-16 17:25:51 www.techrepublic.com Softphone functionality allows tablets, laptops, and mobile devices to make and receive calls as if ...
Allyssa Haygood-Taylor 2024-08-14 14:42:41 www.techrepublic.com SAP CRM’s fast factsStarting price: No upfront pricing for SAP Sales Cloud.Key features:Guided selling.Dynamic sales ...
Luis Millares 2024-08-13 08:00:21 www.techrepublic.com McAfee and Kaspersky are two popular antivirus solutions that bring an equal mix of positives ...
Fiona Jackson 2024-08-13 10:26:21 www.techrepublic.com In August, a hacker dumped 2.7 billion data records, including social security numbers, on a ...
Stephen Porritt 2024-08-12 16:41:36 www.techrepublic.com If you’re a new freelancer, solopreneur, or small business owner and you’re trying to sort ...
Corry Cummings 2024-08-12 11:09:25 www.techrepublic.com Vonage’s fast factsStarting price: $19.99 per user per month.Key features:Unlimited calling and texting.Free number porting.Virtual ...
Corry Cummings 2024-08-12 10:02:40 www.techrepublic.com Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way ...
Agatha Aviso 2024-08-09 14:06:16 www.techrepublic.com Retail businesses need a POS system that goes beyond ringing up sales and accepting payments. ...
Fiona Jackson 2024-08-08 08:00:48 www.techrepublic.com Structured Query Language, or SQL, is the universal language for managing and manipulating relational databases. ...
Corry Cummings 2024-08-07 09:37:40 www.techrepublic.com Zoom Phone’s fast factsStarting price: $10 per license per month.Key features:Option for unlimited international calling.Automatic ...
Luis Millares 2024-08-06 06:25:24 www.techrepublic.com Mullvad VPN is a fan favorite among privacy enthusiasts for its emphasis on anonymity and ...
Corry Cummings 2024-08-06 08:00:28 www.techrepublic.com Dialpad’s fast factsStarting price: $15 per user per monthKey features:Unlimited calls and meetings.Multi-level auto attendant.Built-in ...
Ben Abbott 2024-08-05 14:46:17 www.techrepublic.com CFOs are taking a more assertive role in IT decisions in Australia and New Zealand ...