Job title: Technical Account Manager – OpenShift Container Platform
Company: Red Hat
Job description: What you will do
- Support enterprise customers in implementing automated and containerized cloud application platform solutions
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Gain understanding of customers’ technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
- Collaborate with the engineering, R&D, product management, and technical support teams
- Create documentation regarding customer issues and technical details on how to resolve them
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Travel, as necessary, to visit customers and attend events within the region
What you will bring
- 5+ years of experience in a technical support, development, engineering, IT, or quality assurance organization
- Hands-on experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat’s OpenShift Container Platform
- Experience with enterprise solutions, including containers, Kubernetes, cloud management, and IT automation
- Experience with configuration management, application deployment, and infrastructure orchestration technologies
- Competent comprehension of enterprise architecture and strategic business drivers
- Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
- Hands-on experience with a variety of hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
- Ability to travel to customer sites and attend events within the region
The following are considered a plus:
- Bachelor’s degree or equivalent in a technology-related discipline, ideally computer science or engineering
- Experience with Red Hat OpenShift, Red Hat CloudForms, Red Hat Advanced Cluster Management, and Ansible automation
- Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services, Google Compute Platform, or IBM Cloud
- Experience working in DevOps environments
- Software engineering background; experience with RPM-based Linux and Java technologies
- Experience deploying applications in cloud environments
- Experience developing containerized applications
- Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
- Familiarity with source code management tools like Git or Apache Subversion
- Prior experience in a technical leadership or mentorship role
The salary range for this position is $99,540 – $159,150. Actual offer will be based on your qualifications.#LI-REMOTE #LI-AL2AL2
Expected salary: $99540 – 159150 per year
Location: USA
Job date: Wed, 03 Apr 2024 00:55:19 GMT
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